Pool rules

Visitors to THE V SPA & WELLNESS center are responsible for their own health and safety. Visitors must assess their own health condition and refrain from visiting THE V SPA & WELLNESS center if they have health problems that could be aggravated by using the pools, saunas, and other services provided by the center (massages, beauty treatments, sports, therapeutic services). If visitors have questions about their health or are unsure whether a particular health condition allows them to safely use the services of THE V SPA & WELLNESS center, they should consult their family doctor in advance and obtain recommendations regarding the possible impact of the services provided by the centre on their health condition.

• To ensure the safety of guests and maintain cleanliness and hygiene, special rubber footwear or slippers must be worn when entering the pool, sauna, relaxation, and treatment areas.
• Outdoor clothing should be left in the lockers at the THE V SPA & WELLNESS reception desk, while other clothing should be left in the changing rooms.
• Payment for the centre’s services is made at the reception desk of THE V SPA & WELLNESS before receiving the services.
• Bathrobes and towels are hung on hangers in the designated areas.
• When leaving the pool and sauna areas, bathrobes and towels are left in the designated boxes in the changing rooms.
• It is prohibited to take hotel and THE V SPA & WELLNESS towels and bathrobes to the hotel beach and Bora Bora restaurant.
• Children under the age of 18 may only use the centre’s services when accompanied by adults responsible for their supervision. The staff of Vilnius Grand Resort is not responsible for children left unattended.
• Visitors under the age of 12 are not allowed in the Vitality SPA pool and sauna area. The staff has the right to ask for documents confirming a person’s age.
• Visitors who may be under the influence of alcohol, narcotics, or psychotropic substances are not allowed in the pool and sauna area, and reserved treatment services will not be provided. If THE V SPA & WELLNESS staff suspects that a visitor is under the influence of alcohol, narcotics, or psychotropic substances, they have the right to refuse the visitor access to the pool and sauna area or to ask them to leave the pool and sauna area. In such a case, the fee paid by the visitor for the use of the pool and sauna area will not be refunded.
• Visitors with disabilities who require the care of another person due to their health condition may only visit THE V SPA & WELLNESS when accompanied by an adult caregiver. In such cases, both the visitor and the accompanying person will be charged according to the price list valid at the time of the visit.
• Only clean baby strollers or wheelchairs are allowed in the pool and sauna area.
• Visitors must comply with additional rules, which are publicly displayed throughout THE V SPA & WELLNESS.
  • Visitors to the pool and sauna area must:
• before using the sauna or pool, familiarize themselves with the rules of use posted on/near the sauna door or near the pool;
• take a shower before and after using the pools, sauna, or whirlpool;
• wear swimwear;
• wear rubber slippers suitable for use in wet areas (with non-slip soles);
• spread a towel over the entire surface of the loungers;
• before using the pool, independently assess the depth of the pool and your swimming skills, the risk of drowning, and use the pool safely without endangering your own health and life or that of other visitors.
• there is no lifeguard on duty in the THE V SPA & WELLNESS pool areas.
• swim properly without disturbing other visitors.
• behave respectfully and ethically towards the staff and other visitors in the pool and sauna areas.
• children must wear swimwear or diapers designed for use in water in the pool. Vilnius Grand Resort reserves the right to claim €200 in damages for any violation of this requirement that results in contamination of the pool water (damages consist of lost income due to disruption of pool operations and pool cleaning costs);
• if you feel unwell, immediately contact any THE V SPA & WELLNESS center employee or call the telephone number provided on the premises.
• in the event of a fire, immediately leave the pool and sauna areas, following the instructions of the staff, calmly and without causing confusion, and evacuate according to the evacuation plan for the premises;
• after visiting the outdoor beach or restaurant, wash your feet and put on clean shoes.
  • The following is prohibited in the pool and sauna area:
• bringing and using personal cosmetics and hygiene products (e.g., shaving and hair removal products, masks, scrubs, essential oils, infusions, and bath brooms) in all areas of THE V SPA & WELLNESS center;
• bringing and consuming your own drinks or food;
• smoking, using narcotic or psychotropic substances;
• using glass containers;
• leaving children under the age of 18 unattended;
• jump into the water, run, make noise, feign calling for help, damage equipment (Vilnius Grand Resort reserves the right to claim compensation for intentionally damaged equipment)
• disturb other visitors (splashing, swimming disorderly);
• litter or otherwise pollute the water, changing rooms, and other pool and sauna areas (Vilnius Grand Resort reserves the right to claim €200 in damages);
• chew gum, spit;
• visit while suffering from infectious, viral, or other contagious diseases, as well as persons with open wounds and/or other health problems that may pose a threat to the health and/or life of the person themselves or other visitors;
• visiting with animals;
• occupying beds and chairs, leaving bathrobes or towels for more than 20 minutes; staff have the right to take them and hang them on a hanger.

• Visitors who cause damage to property belonging to UAB Villon or to the health or property of other visitors shall be liable in accordance with the laws of the Republic of Lithuania. Parents or guardians shall be liable for damage caused by minors or persons with disabilities.
• Visitors who fail to comply with the Rules may lose their right to visit the swimming pool and sauna area permanently.
• UAB Villon is not responsible for items left unattended by visitors. Found items will be stored for no longer than 30 days. Please contact any employee of THE V SPA & WELLNESS center regarding lost items.
• UAB Villon is not responsible for any damage caused to visitors arising from this Agreement, Rules and/or failure to comply with standard safety requirements, improper use of the facilities in the pool and sauna areas, as well as the visitor’s own improper or careless behavior, or damage caused by the actions/inaction of other visitors.