Dispute examination

If a dispute arises regarding the performance of the contract, you can submit a written claim to the Company by e-mail at info@vilniusresort.com. We will seek to resolve the dispute by agreement of the parties, and if the parties do not agree – in accordance with the procedure established by the laws of the Republic of Lithuania. We would like to inform you that disputes regarding the improper execution or non-execution of the contract are examined outside the court in accordance with the procedure established by the Law on the Protection of Consumer Rights of the Republic of Lithuania at the State Office for the Protection of Consumer Rights, address: Vilniaus st. 25, 01402 Vilnius, e-mail Mr. tarnyba@vvtat.lt, tel. (8 5) 262 67 51, website www.vvtat.lt. You can apply electronically through the EGS platform http://ec.europa.eu/odr/.

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